Privacy Policy

Palmy Tech Recycling
Last Updated: 20 October 2026

1. Introduction

Palmy Tech Recycling provides business IT recycling and electronic waste collection services throughout Palmerston North and the Manawatū Region, New Zealand.

We respect your privacy and are committed to protecting personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, contact us, request a collection or use our services.

Website: palmytechrecycling.co.nz
Email: [email protected]

2. Information We Collect

When you contact us or use our services, we may collect:

• Your name and contact details.
• Business or organisation name.
• Email address and telephone number.
• Business address or equipment collection location.
• Details of electronic equipment requiring collection.
• Information submitted through website enquiry forms.
• Collection booking information.
• Communications relating to our services.
• Billing and transaction information, where applicable.

Our website and hosting providers may also process technical information, including IP addresses, browser information and website access logs.

We collect information that is reasonably necessary to operate our business and provide our services.

3. How We Collect Information

We generally collect personal information directly from you when you:

• Submit an online enquiry or collection request.
• Contact us by email.
• Request information about our services.
• Arrange an electronic waste collection.
• Communicate with our representatives.

We may also receive relevant business contact information from another person within your organisation or someone arranging a collection on your behalf.

Where required, we will take reasonable steps to inform individuals about the indirect collection of their personal information in accordance with the Privacy Act 2020.

4. How We Use Your Information

We may use personal information to:

• Respond to customer enquiries.
• Arrange electronic waste collections.
• Communicate about collection bookings.
• Provide information about our services.
• Maintain customer and collection records.
• Process payments and issue invoices where applicable.
• Respond to questions or concerns.
• Improve our website and customer experience.
• Meet applicable legal and regulatory obligations.

We do not sell customer personal information to third parties for their independent marketing purposes.

Any marketing communications will comply with applicable New Zealand law.

5. Secure Data Erasure and Our 100% Data Destruction Guarantee

Protecting customer information is an essential part of our electronic recycling service.

Palmy Tech Recycling provides a 100% Data Destruction Guarantee for all accepted data-bearing equipment.

Our guarantee means that all accepted data-bearing storage media will undergo completed Secure Data Erasure or physical destruction before entering reuse or general recycling processes.

We use third-party specialist data-erasure software to securely remove information from suitable storage devices.

Where secure erasure cannot be successfully completed, the storage media will be physically removed and securely destroyed.

Our commitment includes:

• Securely erasing customer data using specialist data-erasure software.
• Physically destroying storage media that cannot be securely erased.
• Protecting data-bearing equipment against unauthorised access while awaiting processing.
• Preventing equipment containing untreated customer data from entering reuse or resale.
• Providing Data Destruction Certificates to document completed secure erasure or physical destruction when requested.

No Resale of Used Data-Storage Devices

Palmy Tech Recycling never sells used data-storage media collected from customers, even after Secure Data Erasure.

This includes:

• Hard disk drives (HDDs).
• Solid-state drives (SSDs).
• USB storage devices.
• Memory cards.
• Other collected data-storage media.

Collected storage media is handled through our secure data-erasure, destruction and recycling processes.

Our guarantee relates to information stored on electronic equipment accepted for collection. Customer contact information and business records are managed separately under the other provisions of this Privacy Policy.

6. Sharing Your Information

We may share personal information where reasonably necessary with:

• Authorised personnel involved in our services.
• Transport and collection providers.
• Electronic equipment processing and recycling partners.
• Website hosting and email service providers.
• Professional advisers.
• Government or regulatory authorities where required or permitted by law.

We take appropriate steps to protect personal information when working with third-party service providers.

Where personal information is disclosed outside New Zealand, we will comply with applicable requirements under the Privacy Act 2020.

We do not authorise third-party processing partners to use customer information for unrelated purposes.

7. Information Security

Palmy Tech Recycling is committed to protecting customer information throughout our operations.

Personal information received through our website, email and business communications is handled using appropriate technical and organisational security safeguards.

For electronic equipment accepted for recycling, our 100% Data Destruction Guarantee applies.

All accepted data-bearing storage will undergo Secure Data Erasure or physical destruction in accordance with our Data Handling & Recycling Policy.

Equipment containing customer data is protected from unauthorised access while awaiting processing.

If a privacy breach occurs, we will assess the incident and notify the New Zealand Privacy Commissioner and affected individuals where required by law.

8. Information Retention

We retain customer information only for as long as reasonably necessary for legitimate business purposes or applicable legal requirements.

Information that is no longer required will be securely deleted, destroyed or anonymised as appropriate.

Certain customer records, collection records, Data Destruction Certificates and transaction information may be retained for legitimate business, legal or recordkeeping purposes.

9. Cookies and Website Technologies

Our website and its service providers may use cookies and similar technologies to support website functionality, security and performance.

Technical information may be processed to help maintain and improve our website.

Where additional analytics or advertising tracking technologies are used, appropriate information about their use will be provided in this policy.

You can manage or disable cookies through your browser settings.

10. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to personal information we hold about you.
• Request correction of personal information that is inaccurate or incomplete.

We will respond to requests within the timeframes required by New Zealand law.

To request access to or correction of your personal information, please contact:

Privacy Officer
Palmy Tech Recycling
Email: [email protected]

We may request appropriate identification before releasing personal information.

11. Privacy Complaints

If you have concerns about how your personal information has been collected, used, stored or disclosed, please contact us.

We will review your concerns and take appropriate steps to resolve them.

You may also contact the New Zealand Office of the Privacy Commissioner.

Website: privacy.org.nz

12. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, operations, technology or legal requirements.

Updated versions will be published on our website with a revised update date.

14. Contact Us

For privacy enquiries, requests for personal information or questions about this policy, please contact:

Palmy Tech Recycling

Palmerston North, New Zealand
Serving the wider Manawatū Region

Email: [email protected]
Website: palmytechrecycling.co.nz

Our facilities are not open to the public. Please contact us by email for formal correspondence arrangements.